Requests with unit and urgency attached
Every maintenance call is logged with the unit, the problem, access instructions, and a severity your team can trust.
FinnleyAI for Property Management
Every tenant call answered. Every request verified.
Finnley answers the tenant line around the clock, confirms who's calling, logs the maintenance request with unit and urgency, and escalates real emergencies to your on-call maintenance path.
One call, start to finish
What a call like yours looks like.
Inbound call
11:48 PM · Tuesday
- Caller
Priya Sharma · Unit 4B, Alder Court
Verified as the tenant of record before any unit detail was discussed
- Request
"Water leaking from under the kitchen sink and spreading fast"
Classified as urgent — active water intrusion under your triage rules
- Actions
- Maintenance request logged with unit, access notes, and severity
- Tenant walked through shutting off the under-sink valve
- On-call maintenance notified with the summary attached
- Outcome
On-call maintenance dispatched; work order waiting in the queue
Duplicate call 20 minutes later matched to the same request, not double-logged
What you get
Built around how property management actually work.
Real emergencies escalate
A flooded unit reaches on-call maintenance now. A dripping faucet waits politely for business hours.
Verified tenants only
Unverified callers can't open work orders on someone else's unit — closing the door on fake and duplicate requests.
Showings and questions handled
Prospective-tenant calls get answered and booked instead of going to a voicemail nobody checks.
- Logs maintenance requests with unit and urgency
- Verifies tenants before sharing or acting on anything
- Guards against fake or duplicate requests from unverified callers
Fits your stack
The work lands where your team already looks.
Your property management platform
Work orders and call outcomes are designed to sync into the system your team already runs — nothing lives only inside Finnley.
Your on-call maintenance path
Emergency escalations follow your rules for who gets woken up, and arrive with the details already gathered.
Your daily review
Every call arrives as a clean summary — who called, which unit, what was logged, what was escalated.
Built for tenant trust
Tenant information is only shared with verified callers, every request is logged with a transcript, and anything ambiguous goes to a human instead of being guessed at.
Hear Finnley handle a real property management call.
Book a 15-minute demo and we’ll run your scenarios — your rules, your edge cases — live.