Every inquiry becomes a qualified lead
Event date, headcount, room preference, and budget are captured on every call — not a name and a callback number on a sticky note.
FinnleyAI for Hospitality
Event planning never sleeps. Your booking line shouldn't either.
Finnley answers your sales and events line around the clock, qualifies banquet and group inquiries with the details your team needs, and routes guest and vendor calls to the right person.
One call, start to finish
What a call like yours looks like.
Inbound call
9:04 PM · Thursday
- Caller
Renee Ostrow · The Calloway Group, returning corporate client
Matched to the existing account before availability was discussed
- Request
"Wants to book a plated dinner for 120 guests the second week of March and asks if the private dining room is open"
Logged as a qualified banquet inquiry with date, headcount, and space request
- Actions
- Inquiry logged with event date, guest count, room preference, and budget range
- Availability checked against the banquet calendar before anything was promised
- Sales manager notified with the full request and a callback window
- Outcome
Sales manager called back with a proposal the next morning
Full transcript and requested details attached to the lead record
What you get
Built around how restaurant groups and hotel sales teams actually work.
Group sales and guest calls reach the right desk
A banquet inquiry, a vendor delivery question, and a guest asking about tonight's reservation are routed differently instead of landing in one inbox.
No space held twice
Finnley checks real availability before confirming a hold, so the private dining room or ballroom isn't promised to two events on the same night.
After-hours inquiries don't wait
A planner calling at 9 PM about a spring conference gets answered and logged tonight, not after tomorrow's shift starts.
- Captures banquet and event inquiries with date, headcount, and budget
- Routes group sales, vendor, and guest calls to the right desk
- Checks real availability before confirming a hold
Fits your stack
The work lands where your team already looks.
Your reservation or events platform
Banquet holds and inquiry details sync into the booking system your sales and events team already runs.
Your sales and catering team
Qualified leads reach the right manager with the event details already gathered, instead of a voicemail waiting to be checked.
Your front desk or PMS
Guest-facing questions and requests land where your front-of-house team already looks.
Built for guest and client trust
Account and event details are only discussed with verified callers. Every inquiry is logged with a transcript, and anything outside your rules — a refund request, a complaint — escalates to a person instead of being improvised.
Hear Finnley handle a real banquet call.
Book a 15-minute demo and we’ll run your scenarios — your rules, your edge cases — live.