Emergencies reach a tech, fast
A burst pipe, a gas smell, or a dead furnace in January reaches your on-call tech immediately — with the address, equipment, and problem already gathered.
FinnleyAI for Home Services
The 2 AM burst pipe gets answered. So does every other call.
Finnley answers your service line around the clock, verifies the caller, tells a flooded basement from a Thursday tune-up, and dispatches your on-call tech only when your rules say it's a real emergency.
One call, start to finish
What a call like yours looks like.
Inbound call
1:52 AM · Sunday
- Caller
Dana Alvarez · existing customer
Matched to the customer record before job history was discussed
- Request
"The water heater is leaking through the garage ceiling and it's spreading"
Classified as an active-water emergency under your dispatch rules
- Actions
- Job created with address, equipment, and problem description
- Caller walked through closing the water heater's supply valve
- On-call tech paged with the job summary and callback number
- Outcome
On-call tech confirmed the dispatch 4 minutes after the call started
Full transcript and timeline attached to the job record
What you get
Built around how home services teams actually work.
Routine work booked, not lost
"Can someone look at the AC next week?" becomes a booked job on your schedule instead of a voicemail that turns into a competitor's customer.
Every call becomes a job record
Caller, address, equipment, problem, and urgency are captured on every call — not scribbled from a message the morning after.
Your rules decide who gets woken up
Finnley applies your dispatch policy consistently at 2 AM — no groggy judgment calls, no tech paged for something that could wait until morning.
- Answers every call — 2 AM emergencies included
- Tells a true emergency from a next-week appointment
- Dispatches on-call techs with the job details gathered
Fits your stack
The work lands where your team already looks.
Your field service platform
Jobs and call outcomes sync into the scheduling and dispatch system your team already runs — nothing lives only inside Finnley.
Your on-call rotation
After-hours escalations follow your rules for who gets dispatched tonight and arrive with the details already gathered.
Your schedule board
Booked appointments land where your dispatcher already looks, so the board — not a voicemail box — stays the source of truth.
Built for homeowner trust
Customer and job details are only discussed with verified callers. Every call is logged with a transcript, and anything outside your dispatch rules escalates to a person instead of being improvised.
Finnley in other industries
Hear Finnley handle a real home services call.
Book a 15-minute demo and we’ll run your scenarios — your rules, your edge cases — live.